Terms Of Service

Effective Date: March 9, 2025

By purchasing a service from Pixel Pixie Designs, you agree to the following terms and conditions. These ensure a smooth, fair, and transparent process for both our team and our clients.

1. No Refund Policy

  • All sales are final. Once a project has started, payments are non-refundable. This policy ensures our team can dedicate the necessary time and resources to your project.

2. Turnaround Time

  • First Draft Delivery: We guarantee a 7-day turnaround for initial website drafts (excluding product-based businesses).

  • Scope: The first draft includes up to 6 pages of content. Additional pages/features may extend the timeline.

3. Client Responsibilities

  • Required Content: Clients must submit all necessary content (text, images, branding) before we begin.
  • Project Form: A completed intake form is required to ensure clarity on design, layout, and expectations.
  • Delays in content submission will impact the delivery timeline.

4. Revisions & Changes

  • Clients receive up to 2 rounds of revisions after the first draft is delivered.
  • Additional revisions may incur extra charges and extend project timelines.

5. Payment Terms

  • Full payment is required upfront before work begins.

 6. Project Delays

  • If delays are caused by the client (e.g., late content submission, lack of communication), we will adjust the timeline accordingly.
  • Pixel Pixie Designs is not responsible for delays outside of our control.

7. Technical Support & Maintenance

  • Ongoing support is available through our maintenance packages.

8. Privacy & Confidentiality

  • All client information and project details are confidential.
  • We do not share private information with third parties without consent.

9. Termination of Service

    • Terms are breached
    • The project becomes unfeasible or not mutually beneficial

      Pixel Pixie Designs reserves the right to terminate a project if:

      In such cases, no refunds will be issued

10. Compliance with Laws

  • Clients must ensure all content complies with copyright, trademark, and legal regulations.
  • Pixel Pixie Designs is not responsible for any legal issues arising from the client’s content.

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